Not receiving calls when on another call

[Dino18]

Joined sky 1 week ago, now unable to receive incoming calls if I'm on a call. Not even receiving a text to say someone has tried to ring me. Checked all settings and done necessary checks still not working.

[Greenfingers001]

Hi there @Dino18 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147