Not receiving any OTP, codes or verification messages.

[Cgiff]

I am having exactly the same problems, it's so so so stressful. I haven't had access to my bank account for nearly a week because I can send but not receive sms. I've tried the sim in another phone and it's still not working. I'm so stressed out I could scream!! I'm ready to leave sky - HOWEVER I can't get a new contract because I can't do an OTP absolutely driving me insane! I could cry! I'm so stressed. 

[m_c11]

I left and went back to EE as nobody in Sky could solve the issue and it just kept getting moved higher. Even when I just asked them to turn off the parental control (which apparently has nothing to do with it) they couldn't even do that. Wasn't worth the hassle. As soon as I got SIM cards from EE it was all sorted.

[Cgiff]

Hi did you ever get this fixed?

[Thermo1]

When I had the issue I rang and luckily they new straight away when I said I had moved from EE and was having this issue, she said it was a network issue and put it straight up for the manager to look at it and that it would be resolved within 24-48 hours and it was. 

[Martyncr]

This is a real issue. I moved from EE to Sky Mobile (sim only) and I cannot get payments authorised!

I've phoned sky 4 times - new SIM, itll be done in 24/48 hrs - and still not working.

Blaming everyone but their service.

[Martyncr]

Can you tell me what they did?? I'm having exactly the same issue.

[Thermo1]

Have you asked for it to be escalated? I can't really remember what they said the issue was but it had to be dealt with by a manager and has to be escalated to be resolved, and I was lucky when I rang that the handler knew straight away what the issue was having dealt with it before and what to do, think it may be a split port though where the porting has not gone through correctly.