Not heard back from Sky on phone Swop

[James371]

Sent my iPhone 13 back last Thursday and I've heard nothing from sky to acknowledge they have received my old phone so feel really let down that I now have to foot the bill for both phones 😢

[PandJ2020]

I believe it's taking at least 2 weeks to process these.

Yes, you may be paying for 2 devices but you're not out of pocket as it further reduces the credit owed on the old device.