Not able to ring or receive calls or texts since moving to Sky mobile last week.

[AnneCulhane]

Moved to sky mobile last week. Received an email from sky to say I was up and running. But have not been able to ring or use texting services. My first bill is due 23rd Nov and I have not been able to use the service.

[63johnw]

Hi @AnneCulhane  do you have another phone you can try the sim in to rule out a phone problem ? 

[AnneCulhane]

Hello John! Alas no I don't have access to another phone. 

[63johnw]

Is this a physical sim or an esim @AnneCulhane  ?