No signal whilst roaming

[kateee66]

I can't get any signal whilst roaming, I've tried manually doing the apn settings but that hasn't helped. Also I can't get a link sent by sky for this reason, any ideas? Simon

[caesarome]

Is your phone's status set to abroad:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

[kateee66]

Hi Caesarome,

It wasn't set to abroad so I have done that and restarted the phone but I still can't get a roaming signal, AT&T pops up for a brief moment then it goes back to emergency calls.

[PandJ2020]

Whereabouts are you roaming?

I'm currently in Florida and working fine with AT&T.  Have you set a spend cap?

[kateee66]

I'm in Pennsylvania, no spending cap. I have never had this issue before with phones just this new Motorola. I'm wondering if my original settings were incorrect as reading on the internet I need VoLTE and this doesn't appear as an option anywhere.

[caesarome]

Have you tried setting a spend cap ?

According to this article if you are running Andriod 12 or above thenyou phone should have VoLTE.

[kateee66]

I think I have the VoLTE thing sorted although it doesn't actually say VoLTE and I have tried manually selecting a network but it won't connect. 

I have also tried configuring the APN but I still can't get a connection.