Discussion topic: No signal since on mobile

This message was authored by: I2005W · ‎19 Dec 2024

Had no signal since Tuesday on mobile due to upgrade works and told will be Sunday before sorted. I only joined at the start of the month this has happened twice now. How do I complain or get compensation for this. I've tried virtual assistant and it goes round in circles. How can they just take you off air for 5 days?

This message was authored by: caesarome · ‎20 Dec 2024

@I2005W

There is an online form here you can fill in:

https://www.sky.com/help/complaints

If there is work taking place on your local phone mast then this is out of Sky's hands as they do not own or maintain them.

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This message was authored by: Daniel0210 · ‎20 Dec 2024

@I2005W

There is no set compensation for loss of mobile signal but once the normal service has resumed give Sky a call (dial 150 free from your Sky mobile) and see if they'll give you a credit onto your mobile account.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: I2005W · ‎20 Dec 2024

Thank you both for your help

Discussion topic: No signal since on mobile

No signal since on mobile

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