@Kerrie6
Mexico is a "Rest of the world country" so these are the charges should it be working:
£2,160 per GB (yes this is correct)
£2.16 per minute Calls to local or UK mobile and landline numbers
£1.80 per minute to receive calls
£0.50 per text message to UK numbers and mobiles
£0.58 per picture message(MMS)
Although you don't have to do you have a spend cap set because if you do it needs to be high enough to cover your stay.
That apart have you tried searching for other networks to see if your device will connect and then work ?
Also make sure this setting is set to Abroad:
Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..
Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.
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