Appalling no sky mobile coverage in spain

[Daniel0210]

@Puredublin 

Spain has been mentioned a couple of times recently as a destination whereby network coverage has been an issue. It's not something that Sky necessarily have any influence over. 

If you put something like no coverage in Spain in the search box at the top of this page you'll see some other similar threads.

[Puredublin]

Really appalling service ,no coverage roaming in Spain, no access to phone or online banking to check my balances....

[Daniel0210]

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@Puredublin wrote:

Really appalling service

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@Puredublin 
This is a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Perhaps try going into your phone settings and turning off automatic network selection. Then do a manual search and select one of the networks from there. 

[Samp91]

Hi Ben,

Glad but not glad to see this post...

Arrived in Menorca 06/06, roaming was fine until around 9am on the 7th. Hasn't worked since, tried all the usual through sky chat, but nothing. 

Just going to wait it out and see if it improves. Wife is on 02, had no

issues at all.

[Ben204]

Cala n Bosc is where we are staying. I've come to Ciutadella and now my phone is working again. I had spoken to some sky techs and they were struggling to get it going in Cala n Bosc. Seems very strange as it was working perfectly there 

[Samraj]

Hi, everyone 👋🏽

You've all reported issues in Spain, so I've merged a few of your discussions together.

I've raised this with the relevant team and they've begun investigating - I'll provide updates when possible.

For now, I'll mark this reply as the answer.

Thanks 👍🏽

[Samraj]

Hey, everyone 👋🏽

The team has advised that users should follow these troubleshoot steps:

If you have an Apple device:

https://www.sky.com/help/articles/sky-mobile-roaming-problems-no-signal-apple

If you have an Android device:

https://www.sky.com/help/articles/sky-mobile-roaming-problems-no-signal-android

It'd be great if you confirmed whether you’ve followed these troubleshooting steps and let me know if they resolved the issues you were experiencing.

Thanks 👍🏽

[Samraj · Accepted solution]

Hi, everyone!

Based on the lack of feedback received following my last post, I've decided to lock this discussion.

For anyone experiencing similar issues, please follow troubleshooting steps (see post 22) before creating a new discussion.

Thanks 👍🏽