3

This discussion topic has been answered Discussion topic: No signal abroad

Reply
Answered - Go to Answer
Avatar for Kilbanesteve
Level 1 icon
What's this?
This message was authored by: Kilbanesteve

Message posted on ‎14 Jul 2025 10:16 PM

No signal abroad

iPhone 13. Won't find a network when I'm in France. When I landed I got warned about a charge for using my mobile phone abroad , via a text message, but the the signal disappeared and I can't make calls, receive calls or messages. I've tried all the guides and my  roaming  is switched on

 

steve

Report post
Post 1 of 4
260 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome Answer

Message posted on ‎14 Jul 2025 10:24 PM

Re: No signal abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kilbanesteve 

Do you have a spend cap set and if it high enough to cover your stay, have you tried seeing if your device will connect to a different mobile network ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Report post
Post 2 of 4
257 Views
Reply

Did this answer not help you?
Reply

All Replies

Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome Answer

Message posted on ‎14 Jul 2025 10:24 PM

Re: No signal abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kilbanesteve 

Do you have a spend cap set and if it high enough to cover your stay, have you tried seeing if your device will connect to a different mobile network ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 4
258 Views
Reply

Did this answer not help you?
Avatar for Kilbanesteve
Level 1 icon
What's this?
Topic Author
This message was authored by: Kilbanesteve

Message posted on ‎15 Jul 2025 07:26 AM

Re: No signal abroad

Thank you. Thought I had tried all the suggestions but I've turned off the monthly spend cap and it's fixed means I'm spending more than I want though.... 😑

Report post
Post 3 of 4
228 Views
0 Likes
Reply
Confetti Ring
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎15 Jul 2025 08:25 AM

Re: No signal abroad

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kilbanesteve  in France you should only be spending £2 per day to access your home allowance. Extra charges will be incurred if calling local numbers as they aren't covered by the daily charge. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 4 of 4
207 Views
0 Likes
Reply
Reply
Answered - Go to Answer