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Discussion topic: No service in USA

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This message was authored by: Kevin+Stokes

No service in USA

My S24 isn't connecting to a network in USA. I arrived today. Pretty sure I've done everything right as in network, roaming Volte., Though one nagging thing is I am not sure I've set a voicemail pin. ..does that matter? Thanks
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This message was authored by: caesarome

Re: No service in USA

Posted by a Superuser, not a Sky employee. Find out more

@Kevin+Stokes 

Not setting a voicemail pin doesn't matter ?

 

Are you using a spend cap, if so is it set high enoigh to cover you stay.

 

Is your phone set to abroad as per this:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

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This message was authored by: CaroEd

Re: No service in USA

I am in Florida. I had an issue on arrival with no data. Iphone showed 4 g. I could text. Skmehow I managed to get data operating on day 2 and could also make calls. Yesterday it stopped working and I have no data again and can't msme a call. No help from Sky as can't speak to them!  Not good!

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This message was authored by: Kevin+Stokes

Re: No service in USA

I have used it in France and Rep if Ireland with  no issues. 

Spend cap is off.

 

Thank you

This message was authored by: JH82

Re: No service in USA

I'm in Chicago and had a similar issue.  Seemed to fix itself after a couple of hours.

 

Though data is now working, I cannot make or receive calls.  Strangely if I turn the phone off then back on again or switch airplane mode on then off I can make calls for a couple of minutes.  After a short period of time this then stops.

This message was authored by: CaroEd

Re: No service in USA

It is totally unacceptable and impossible to contact Sky technical to resolve the issue!  Had same problem in March when failed in middle of Miami and could not use Maps.  

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This message was authored by: Kevin+Stokes

Re: No service in USA

Ok thanks. I'm just stay on WiFi now. Given up....cheers

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