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Discussion topic: No service Sky mobile today 08 Sep 23

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Neil0033
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No service Sky mobile today 08 Sep 23

‎08 Sep 2023 09:15 PM

My mobile was working fine first thing this morning, then mid-morning it has "no service" with no 4G signal to make calls or using roaming data. 
Does anyone have the same issue?

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GD1
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Re: No service Sky mobile today 08 Sep 23

‎08 Sep 2023 09:16 PM

Posted by a Superuser, not a Sky employee. Find out more

@Neil0033  Have you tried restart the phone since the issue started?   Which area are you in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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Neil0033
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Re: No service Sky mobile today 08 Sep 23

‎08 Sep 2023 09:20 PM

Yes I've tried that a few times but no joy. I have been on the Wiltshire/Oxfordshire border today. 
Now at home with Wi-Fi but still 4 dots where it should be the 4G symbol. I have an iPhone 14, only a few months old. SIM card been active from my old phone (an iPhone 😎 into this one. I've had no issues like this before?

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caesarome
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Re: No service Sky mobile today 08 Sep 23

‎08 Sep 2023 09:33 PM

Posted by a Superuser, not a Sky employee. Find out more

@Neil0033 

Is anything shown here for you:

 

https://www.sky.com/help/servicestatus/your-services/mobile

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Neil0033
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Re: No service Sky mobile today 08 Sep 23

‎08 Sep 2023 09:58 PM

No, it says there is good service!?

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caesarome
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Re: No service Sky mobile today 08 Sep 23

‎08 Sep 2023 10:07 PM

Posted by a Superuser, not a Sky employee. Find out more

As there isn't then you could try ordering a replacement sim incase the one you have is faulty:


https://www.sky.com/help/articles/replacement-sim

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