No roaming text received after landing in Europe

[kimmij75]

I have 3 sims with Sky, however and 2 of us have received the text from Sky to say we were in Spain but my partner hasn't. I have a Samsung S22, my son has an iPhone 14 and my partner has a Samsung S24. All the settings on his phone are set to allow roaming, and I've followed all the steps on Sky help, but we've been here almost 24 hours and still nothing - help please

[63johnw]

Hi @kimmij75  can you confirm that none of the phones are working or just the one that didn't get the welcome message ? 

[kimmij75]

Just the one that didn't get the welcome message. We've been here almost 48 hours and still no message

[63johnw]

Turn off automatic network selection in the phone settings @kimmij75 do a manual search and try different networks from the list that comes up. 

[kimmij75]

We've tried that, still didn't work

[kimmij75]

It says your sim does not allow access to this network