No power to new phone

[Tee20]

So was wondering if anyone else has the same problem. So I got my new device delivered from sky today . When I unpacked it and turned it on nothing happened. It won't power on not even when attached to power charger it is totally unresponsive. Do I complain to sky or apple ? 

[caesarome]

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@Tee20 wrote:

Do I complain to sky or apple ? 

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Have you tried this:

https://support.apple.com/en-gb/116940

If this doesn't work and if you have an Apple store near you then you could see if they can help.

[PandJ2020]

...but Sky would be responsible to repair/replace/refund.

You do not need to order a new phone - this is sometimes what they suggest...

[Tee20]

Yeah I've tried this nothing 

[Tee20]

Ok thank you I'll get in touch with them tomorrow 

[CynthiaOklu]

Please my sky number is still not working after 24hours activation. I just can't go out without my phone on so please kindly call my number and restore it. my name is Cynthia  

[CynthiaOklu]

Please I can't make calls after activating my SIM card on new phone 

[PandJ2020]

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@CynthiaOklu wrote:

Please I can't make calls after activating my SIM card on new phone 

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You're not talking to Sky here - just other customers.

Can you explain what you've done?

[twilight+princess]

If the battery is fully depleted it can take a few minutes for the charging icon to show onscreen. How long have you waited? 
Are you using a genuine Apple charger & cable or third party? If third party charging brick then it may not be fast charge compliant so will be slower.