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Discussion topic: No phone signal and data

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This message was authored by: Duncan09

No phone signal and data

For some reason I have lost phone and data signal today. Emergency calls only. I cannot pay for anything nor use my phone as a Sat Nat. Please help, frustrated to hell as I cannot do anything. Currently having to hotspot random public to send this.

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This message was authored by: caesarome

Re: No phone signal and data

Posted by a Superuser, not a Sky employee. Find out more

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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This message was authored by: Duncan09

Re: No phone signal and data

All the masts are OK. I have restarted my phone. My phone picks up the sky network but when I go to join it states sim card not valid for network. I have taken out and re inserted my sim but no joy.

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This message was authored by: Duncan09

Re: No phone signal and data

Also tried my sim in another phone and still the same.😞

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This message was authored by: Duncan09

Re: No phone signal and data

Having phoned sky, all sorted. Samsung apparently updated and added a Sky Menu app. Guided through how to change setting to home all done.

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