2

Discussion topic: No mobile network signal for 3 weeks now

Reply
Lorri+p
What's this?
This message was authored by Lorri+p This message was authored by: Lorri+p

No mobile network signal for 3 weeks now

‎22 Jun 2024 12:51 PM

Ive had no mobile network signal now for 3 weeks. I cant make calls or reveive/send texts. I csnt sign in to my work email remotely as i cant request a text code for microsoft. Apparently its my mast yet it started when i was in lanzarote! My sons phone is working normally. 

Report post
Post 1 of 3
455 Views
Reply
View answer in the context of this discussion

Best Answers
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No mobile network signal for 3 weeks now

‎22 Jun 2024 12:54 PM

Posted by a Superuser, not a Sky employee. Find out more

@Lorri+p 

If you've very recently returned from abroad try this 

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Report post
Post 2 of 3
452 Views
Reply
0 Likes

Did this answer not help you?