No internet in India.roaming-on

[Jangasridhar54]

I'm paying for my roaming charges to Sky and I am in India but my internet is not working. I am lost . Can anyone help please?

[daveNOS · Accepted solution]

@Jangasridhar54 You may have hit your spend cap, India is classed as a "rest of the world" destination and due to that the £2 a day roaming charge does not apply, the charges are very expensive at £2.16 per megabyte(£2160 per GB) of data.

[Jangasridhar54]

Thank you. You may be right. I will take out sky sim and put a local sim!

[TimmyBGood]

@Jangasridhar54 

For reference, £2 per day roaming only applies to the EU/EEA plus the countries listed in bold below. 

The vast majority of global destinations are 'rest of world' rate and consequently extremely expensive.

Aruba (Netherlands Antilles)
Austria
Australia
Azores
Belgium
Bonaire (Netherlands Antilles)
Bulgaria
Canada
Canary Islands (Spain)
Christmas Islands (Australia)
Cocos Islands (Australia)
Croatia
Curacao (Netherlands Antilles)
Cyprus (Incl. Northern Cyprus)
Czech Republic
Denmark
Estonia
Finland
France
French Guiana (French West Indies)
Germany
Gibraltar (UK)
Greece
Guadeloupe (French West Indies)
Hungary
Iceland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Madeira (Spain)
Malta
Martinique (French West Indies)
Mayotte (French Territories in the Indian Ocean)
Netherlands
New Zealand
Norway
Poland
Portugal
Reunion (French Territories in the Indian Ocean)
Romania
Saba (Netherlands Antilles)
Sint Eustatius (Netherlands Antilles)
Sint Maarten (Netherlands Antilles)
Slovakia
Slovenia
South Africa
Spain
St Barthelemy (French West Indies)
St Martin (French West Indies)
Sweden
Switzerland
Turkey
USA
United Arab Emirates

[Jangasridhar54]

Roaming is on but no internet connection by airtel, sky partner in India?

[Jangasridhar54]

I'm in India and I don't have an internet connection. Roaming is on . Unable to reset spending cap . Please help me 

[TimmyBGood]

---

@Jangasridhar54 wrote:

airtel, sky partner in India?

---

Nope: Airtel inherited Tata Sky, but that hasn't been associated with Sky Group since 2018.

[Jangasridhar54]

Sorry I didn't understand that 

[Daniel0210]

---

@Jangasridhar54 wrote:

I'm in India and I don't have an internet connection. Roaming is on . Unable to reset spending cap . Please help me 

---

@Jangasridhar54 

No need for multiple posts. I've move your latest into this thread for continuity . 

[TimmyBGood]

@Jangasridhar54 

Sky Group (a division of the Comcast Corporation) doesn't have partners in India and isn't a platform there.  Airtel acquired a television product once known as Tata Sky (now Tata Play) which may still have some legacy Sky branding.

[Jangasridhar54]

How to reset spending cap please?

[Jangasridhar54]

So what do I do? Without internet?

[TimmyBGood]

@Jangasridhar54 

A spending cap can be removed (but not reset) by following the link from this page:

https://www.sky.com/help/articles/data-roaming-spend-cap 

Be aware that at rest of the world data rates, if you choose to switch off the spending cap you could easily run up a bill of thousands of pounds very rapidly: as noted above, it's over £2,000 per gigabyte.

Using a local SIM or switching off data and attaching to WiFi is the only sensible way to go.