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Discussion topic: No internet connection in the UK

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This message was authored by Scorpio89 This message was authored by: Scorpio89

No internet connection in the UK

Since I left home this morning and was disconnected from Wi-Fi my phone has not connected to 4/5g and I have had no internet connection all day?

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This message was authored by caesarome This message was authored by: caesarome

Re: No internet connection in the UK

Posted by a Superuser, not a Sky employee. Find out more

Is your phone showing as being connected to Sky and can you make calls and send text messages ?

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Scorpio89
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This message was authored by Scorpio89 This message was authored by: Scorpio89

Re: No internet connection in the UK

Yes, my phone is connected to the network.  I can send and receive calls and text messages, but any app requireing an internet connections says "No internet connection" i.e. WhatApp/Facebook.Chrome etc

This message was authored by caesarome This message was authored by: caesarome

Re: No internet connection in the UK

Posted by a Superuser, not a Sky employee. Find out more

Have you tried getting your phone to search for all networks then try to connect to one that isn't Sky. It will then show an error so search again for all networks to see if it starts working when connecting to Sky again.

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Scorpio89
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This message was authored by Scorpio89 This message was authored by: Scorpio89

Re: No internet connection in the UK

I've tried this, it still doesn't connect.  Any other suggestions please?

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No internet connection in the UK

Posted by a Superuser, not a Sky employee. Find out more

rebooted your phone?  This often fixes many such issues.

 

if it was working previously then it may be an issue with the local mast.

I am just another Sky customer and my views are my own
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