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Discussion topic: No data

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This message was authored by Kath271 This message was authored by: Kath271

No data

I have had no signal on my phone since yesterday. It is saying a mast in my area isn't working as it should over 24 hours later still not working

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No data

Posted by a Superuser, not a Sky employee. Find out more

@Kath271 

Sky don't own or maintain any masts so I'm afraid you're waiting on a third party repair. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kath271
Topic Author
This message was authored by Kath271 This message was authored by: Kath271

Re: No phone signal

Sky have just informed me it will be up to another 5 days for repair. This is unacceptable I will be changing network .

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No phone signal

Posted by a Superuser, not a Sky employee. Find out more

@Kath271 

The mast will probably cater for a number of networks so moving might not be of benefit. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Dinkydora17 This message was authored by: Dinkydora17

Re: No data

I too have no mobile network for two days and only emergency calls. My phone is telling me that my SIM is not provisioned which is a Sky issue. However, when I phoned Sky the advisor told me to take my phone back to the shop as there was an error. He also asked me for a list of the numbers I had tried but failed to ring. (Removed). It was left that someone from networking would ring me in 72 hours. This is so unacceptable. When I leave the house/WiFi my phone is dead. Sky use to be so much better than this and I too am looking to change provider which is a shame as I am a diamond VIP customer but they have definitely gone downhill.

 

Moderator note: Removed inappropriate language

This message was authored by caesarome This message was authored by: caesarome

Re: No data

Posted by a Superuser, not a Sky employee. Find out more

@Dinkydora17 

Give this a try:

 

https://helpforum.sky.com/t5/Sky-Mobile/Why-am-I-not-allowed-to-make-calls/m-p/4644407/highlight/tru...

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This message was authored by Dinkydora17 This message was authored by: Dinkydora17

Re: No data


@caesarome thank you.  Are the instructions for settings on my phone  as I cannot find mobile data or do I need to log into MySky and find settings there?

Thank you 🙏

This message was authored by caesarome This message was authored by: caesarome

Re: No data

Posted by a Superuser, not a Sky employee. Find out more

What phone do you have ?

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This message was authored by Dinkydora17 This message was authored by: Dinkydora17

Re: No data

S24 Ultra

This message was authored by caesarome This message was authored by: caesarome

Re: No data

Posted by a Superuser, not a Sky employee. Find out more

The settings should be on your phone so try this:

 

Do you see the Sky Menu App or SIM toolkit app on your phone, if so select it then go to Roaming > Change to Abroad. Wait a few minutes before changing it back to Home.

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This message was authored by Dinkydora17 This message was authored by: Dinkydora17

Re: No data

@caesarome thank you.  I found it and changed it to abroad and then home but no change for me.

I had a message 'Sim not provisioned' and now 'no service'.

Is it something I need to keep trying? 

This message was authored by caesarome This message was authored by: caesarome

Re: No data

Posted by a Superuser, not a Sky employee. Find out more

The sim might have developed a fault so it might be worth ordering a replacement via your account:

 

https://www.sky.com/help/articles/replacement-sim

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This message was authored by Dinkydora17 This message was authored by: Dinkydora17

Re: No data

@caesarome thank you, I will need to speak to a Sky advisor again to replace the sim as you cannot just request one.  I am not looking forward to that conversation as it just goes around and round.

Thank you for your assistance.  It is very appreciated. 

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