No data usage on my sim? Also apn settings are correct. I also do not recieve text messages

[Maggiejp1986]

I got a sim card to go into my daughters ipad for Christmas. So she could use it outside of the house but it will not go onto data when we are out. I have activated the sim ( I'm sure) and have the  correct APN settings. However when I request new ones to be sent through I do not get a text message. 🙃 

[caesarome]

When the iPad in on the mobile network so wifi is off does it show as being connected to the Sky network ?

[Maggiejp1986]

Yes i think so, In the top left hand corner it says Sky and when WiFi is turned off it has 5g but when she goes onto YouTube or roblocks there is no Internet. She has data as she has some saved on her piggy bank and it says she 2 months ago she didn't use any because it wasn't switched on until Christmas after setting it up. The  last month it used only 201.05mb and she has lots of saved data in her piggy bank

[caesarome]

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@Maggiejp1986 wrote:

but when she goes onto YouTube or roblocks there is no Internet.

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Can she use other apps like a web browser ?

[Maggiejp1986]

Yes she can, right now it has changed from 5g to 3g

[caesarome]

If 5G isn't working then try selecting 4G from mobile data options.