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Discussion topic: No data/service in Tenerife

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This message was authored by: Lucy1232

No data/service in Tenerife

Currently in Tenerife. For the past 4 days I've had data and signal. Woke up this morning to no signal and no data. I am travelling alone having to hotspot from random people. I have tried everything on the sky website with no luck.  Turned phone on and off multiple times, taken sim out and back in. Phone software is updated. Need this issue sorting ASAP. 
Ridiculous that sky  have an option to call them... as if I can do that with no signal. 

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This message was authored by: caesarome

Re: No data/service in Tenerife

Posted by a Superuser, not a Sky employee. Find out more

If you have tried everything then I'm not sure what more we can suggest but one thing to try is to disable automatic network selection and then do a manual search for all available networks to see if you can get connected to a different one that will then work.

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