No SMS or calls in usa

[Mufv1972]

Hi

been in USA since wed 3rd April and our roaming worked fine . We moved on from Chicago to  Oklahoma on Thursday 11th and we have been unable to make or receive calls or SMS . iMessage works fine . We also are unable to use google maps because there is no data ? Any ideas because we have and 12 days in the USA and I need to receive SMS because I am unable to transfer money because it needs  an OTP 

please help 

[caesarome]

@Mufv1972 wrote:

Hi

been in USA since wed 3rd April and our roaming worked fine . We moved on from Chicago to  Oklahoma on Thursday 11th and we have been unable to make or receive calls or SMS .

Do you have a spend cap set and what is it set at if you do use it ?

Have you searched for all available networks to see if your devices will connect to any of them ?

[Daniel0210]

@Mufv1972 

Your post has been moved into the large thread but I'm not sure it's connected. I've separated it again. 

[caesarome]

I'm not sure who moved it @Daniel0210 but it has been moved back now, my reply needs to be moved back as well.

[Mufv1972]

We have no data cap and when I search different networks they go to SOS ! 

[GD1]

@Mufv1972  Your duplicate posts have been moved as you have this thread already, you also seem to be replying to other threads, this is causing some confusion and it would be helpful to stick to the one thread so that replies are kept in the one place.

[Mufv1972]

I didn't move any posts . All I want is an answer on why our mobiles have stopped working ? 

[caesarome]

The issue is you are at the mercy of the networks out there of which Sky have no control over so pretty much all you can do is to make sure your roaming is still switched to abroad since your change of states:

Apple:
Settings > Mobile Data > SIM Applications > Change to Home

Android:
Sky Menu App or SIM toolkit > Roaming > Change to Home

[GD1]

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@Mufv1972 wrote:

I didn't move any posts . All I want is an answer on why our mobiles have stopped working ? 

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Posting across multiple threads won't help get you an answer any quicker and as advised is simply causing confusion and duplication of replies.

[Mufv1972]

I  Didn't move my post ! 

on roaming do I change it automatic or abroad ? 

[GD1]

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@Mufv1972 wrote:

I  Didn't move my post ! 

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No one said you did!

[Mufv1972]

Good answer that . Still don't fix the problem I got 

[Steely68]

Had the same problem in California - "emergency calls only" for the last 15 days. Wife is also on Sky, she was OK until the last 2 days then her connection went to "emergency calls only" Now back in UK and my connection is still not working but my wife's has started working again. No data caps, settings have all been checked, phone restarted multiple times.. Really frustrating..

[ollythorp]

Try setting your mobile data to 3G and/or disabling VoLTE (on iPhone its under Mobile Service -> Mobile Data Options).

[Mufv1972]

Thanks 

iMessage works fine . Just have no ability to make or receive phone calls or sms . Don't understand how much iMessage works