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Discussion topic: No SMS or calls in usa

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This message was authored by Mufv1972 This message was authored by: Mufv1972

No SMS or calls in usa

Hi


been in USA since wed 3rd April and our roaming worked fine . We moved on from Chicago to  Oklahoma on Thursday 11th and we have been unable to make or receive calls or SMS . iMessage works fine . We also are unable to use google maps because there is no data ? Any ideas because we have and 12 days in the USA and I need to receive SMS because I am unable to transfer money because it needs  an OTP 

please help 

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This message was authored by caesarome This message was authored by: caesarome

Re: No SMS or calls in usa

Posted by a Superuser, not a Sky employee. Find out more

@Mufv1972 wrote:

Hi


been in USA since wed 3rd April and our roaming worked fine . We moved on from Chicago to  Oklahoma on Thursday 11th and we have been unable to make or receive calls or SMS .


Do you have a spend cap set and what is it set at if you do use it ?

 

Have you searched for all available networks to see if your devices will connect to any of them ?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No SMS or calls in usa

Posted by a Superuser, not a Sky employee. Find out more

@Mufv1972 

Your post has been moved into the large thread but I'm not sure it's connected. I've separated it again. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: No SMS or calls in usa

Posted by a Superuser, not a Sky employee. Find out more

I'm not sure who moved it @Daniel0210 but it has been moved back now, my reply needs to be moved back as well.

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Mufv1972
Topic Author
This message was authored by Mufv1972 This message was authored by: Mufv1972

Re: Sms messaging usa

We have no data cap and when I search different networks they go to SOS ! 

This message was authored by GD1 This message was authored by: GD1

Re: Sms messaging usa

Posted by a Superuser, not a Sky employee. Find out more

@Mufv1972  Your duplicate posts have been moved as you have this thread already, you also seem to be replying to other threads, this is causing some confusion and it would be helpful to stick to the one thread so that replies are kept in the one place.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Mufv1972
Topic Author
This message was authored by Mufv1972 This message was authored by: Mufv1972

Re: No SMS or calls in usa

I didn't move any posts . All I want is an answer on why our mobiles have stopped working ? 

This message was authored by caesarome This message was authored by: caesarome

Re: No SMS or calls in usa

Posted by a Superuser, not a Sky employee. Find out more

The issue is you are at the mercy of the networks out there of which Sky have no control over so pretty much all you can do is to make sure your roaming is still switched to abroad since your change of states:

 

Apple:
Settings > Mobile Data > SIM Applications > Change to Home


Android:
Sky Menu App or SIM toolkit > Roaming > Change to Home

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This message was authored by GD1 This message was authored by: GD1

Re: No SMS or calls in usa

Posted by a Superuser, not a Sky employee. Find out more

@Mufv1972 wrote:

I didn't move any posts . All I want is an answer on why our mobiles have stopped working ? 


Posting across multiple threads won't help get you an answer any quicker and as advised is simply causing confusion and duplication of replies.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Mufv1972
Topic Author
This message was authored by Mufv1972 This message was authored by: Mufv1972

Re: No SMS or calls in usa

I  Didn't move my post ! 

on roaming do I change it automatic or abroad ? 

This message was authored by GD1 This message was authored by: GD1

Re: No SMS or calls in usa

Posted by a Superuser, not a Sky employee. Find out more

@Mufv1972 wrote:

I  Didn't move my post ! 


No one said you did!

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Mufv1972
Topic Author
This message was authored by Mufv1972 This message was authored by: Mufv1972

Re: No SMS or calls in usa

Good answer that . Still don't fix the problem I got 

This message was authored by Steely68 This message was authored by: Steely68

Re: No SMS or calls in usa

Had the same problem in California - "emergency calls only" for the last 15 days. Wife is also on Sky, she was OK until the last 2 days then her connection went to "emergency calls only" Now back in UK and my connection is still not working but my wife's has started working again. No data caps, settings have all been checked, phone restarted multiple times.. Really frustrating..
This message was authored by ollythorp This message was authored by: ollythorp

Re: No SMS or calls in usa

Try setting your mobile data to 3G and/or disabling VoLTE (on iPhone its under Mobile Service -> Mobile Data Options).

Mufv1972
Topic Author
This message was authored by Mufv1972 This message was authored by: Mufv1972

Re: No SMS or calls in usa

Thanks 

iMessage works fine . Just have no ability to make or receive phone calls or sms . Don't understand how much iMessage works 

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