New to sky mobile: call waiting issue

[Ana36]

Hi 

I moved from Vodafone to Skymobile last week, to a sim only package. The deal breaker for me was Sky mobile use the Vodafone network so I thought it should be the same coverage for a lower price happy days!

 I am now constantly getting text messages to say I missed a call minutes or up to an hour previous with no missed call showing.

I seem to have full coverage so I'm thinking the issue is that when I'm on a call an incoming call is blocked. 

I need this resolved urgently as i use my phone for work. I've twice tried to get in touch with Sky via the AI bot but no luck. 

Ana 

[PandJ2020]

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@Ana36 wrote:

I need this resolved urgently as i use my phone for work. I've twice tried to get in touch with Sky via the AI bot but no luck. 

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We're other customers here so we cannot resolve it...  (Bear in mind Sky Mobile is a consumer service, not a business service)

You'll have to persevere in contacting Sky directly.  (Work around the bot to speak to someone)