New sim cannot activate as device not linked to my account

[LaurenJ1986]

Hi,

I have two sky contracts, one for a samsung tablet that I purchased in Nov/Dec 2023. 

I placed an additional order without being logged in to my sky account for a samsung a55 about a week ago. 

I have received said phone and sim, but I cannot activate the sim because the samsung a55 is not linked to my existing sky account (the only device showing is the samsung tablet). 

So I tried to create a new sky account and used a different email address (in fact I think I now have two additional sky logins) to be able to link this new contract for the samsung a55 and get the sim activated.

No such luck, because it asks for my surname, postcode and 6 digits of the account I pay with, and this detail is obviously linked to my original sky account.

So I cannot activate this sim for love nor money. The system won't let me. 

Anyone have any ideas please?

[caesarome]

@LaurenJ1986 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @LaurenJ1986  an invite to chat.