New phone prices

[Younes]

I have purchased a mobile phone from you yesterday and I received it today, but I had not checked its price elsewhere and I thought the price was the same as elsewhere, the Apple website itself sells this mobile phone for £1,399 , but I bought it for £1,533. It means that you sold it to me for 133 pounds more expensive, and that's why I want to cancel it and return it to you.

[SKY1992bf]

@Younes If this is a new device you no longer want then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. This link provides some information that will help https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

[63johnw]

Hi @Younes  you aren't talking to sky CS here, to return your phone call sky on 150 to start the process, it can't be done online. 

[PandJ2020]

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@Younes wrote:

 133 pounds more expensive

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Always do your homework...  The price is not hidden and Sky do charge higher than other stores for certain products.