New phone - no working SIM

[SandyColborne]

Hi
Ordered a Doro 8100 for my 86 year old mum. (adding to my exsisting mobile account)

Phone & SIM arrived a couple of weeks ago. Sim had a Sky number - which worked, but we were porting in her old number from ID.
Activated SIM, sent PAC, had messages from both ID and SKY saying it had all been done (17th November)
SIM not working and when you call the ported number it says it doesn't exist. Spent nearly an hour on the phone on Wednesday, and told to try SIM in another phone. Couldn't do this until Friday 24th. Did all the checks, got told they would send a new SIM. New SIM arrived, and guess what - SIM has no number allocated to it, and still not able to use the phone.

My mum is 86, and the phone makes her feel safer when she goes out, in case 'anything happens'.
I've spent ages on calls, waited for calls back, which never happen, and on Saturday got told technical will ring today after 7pm! Monday 27th Nov. 
Really not happy with all of this, and meanwhile my mum has been without a phone for 9 days. 
Does anyone have an email address for anyone who can help, as calling in work hours is not an option, but I can't let this continue.
Thank you.

[caesarome]

There is no email address so us there any reason why you can't call in after work ?

Did you activate this new sim as it should then have a number assigned to it.

[SandyColborne]

Firstly I don't really want to waste another day waiting for a resolution. I could speak to them lunchtime, but was just given the post 7pm option. 
Secondly, there is no number on the SIM. The phone says a SIM is detected, but in the settings it says no number. 
I activated it, and waited a couple of hours before calling Sky, even though the message back said it would be activated within a few minutes.
The first SIM did have a number assigned, which is the one we tried porting to, but that's when it all stopped working. Happens in my iphone too, so not likely to be the phone.

[SandyColborne]

Just to update, number still not ported and my mum is still without mobile access. Escalated to the executive team, but 6 weeks and no resolution isn't really acceptable??