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Discussion topic: New phone no service

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Avatar for Vikkishaw
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This message was authored by: Vikkishaw

Message posted on ‎03 Dec 2025 03:38 PM

New phone no service

I got my new phone on Friday, I transferred my number over and got a confirmation email yesterday that the transfer was complete. However, I seem to have no service - I can't phone out, send a text etc. I need to be constantly on WiFi. Any suggestions please?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Dec 2025 04:11 PM

Re: New phone no service

Posted by a Superuser, not a Sky employee. Find out more

@Vikkishaw 

Does your phone show as being connected to the Sky network ?

 

Is your number in the settings showing as the correct one ?

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