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New phone, no emails

Researcher
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New phone, no emails

I received a new phone at Christmas, with a nano sim. Texts come through okay but when it comes to emails the message appears 'No internet connection.' My old HTC is still picking up emails but I get 'No service' message for texting or phoning. Do I need to do something here on Sky to correct this or go to my phone service provider?

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Sound Designer
Posts: 56
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Re: New phone, no emails

When you put your SIM in did the phone ask to update the APN setting?

Samsung S9
Oracle
Posts: 70,683
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Re: New phone, no emails

You could try disabling your phones Wifi connection and then after a minute or so enabling it again.

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Researcher
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Re: New phone, no emails

Good question. No I don't think it did but when I took it into the phone shop, they may have done this

Researcher
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Re: New phone, no emails

Will try that. Thanks.

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