New phone and contract - can’t send texts

[Grainne4]

I got a new iPhone 16e and started contract with sky 

I can't send texts - text not delivered error

but if I receive a text and answer it then it works 

AI has 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147