New phone and Sim Wont Activate

[71975]

I am a Sky Customer for 18 years, transferred to Sky Mobile before Christmas, received my New Phone and New Sim, and I am keeping my old No. I cant activate the sim, the fact that I am a sky mobile customer shows up when I log in to my account, but it kleeps telling me that the page is restricted as I am not the account holder - but I am, and I am logged into my account?

[GD1]

@71975  You only need to activate the sim, if you can't do it online give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.