New mobile phone contract and phone has been cancelled

[Lauren1911]

Is there anyway to contact a human at sky? My new mobile phone contract and phone order has been cancelled even after passing the initial credit checks. 

[caesarome]

@Lauren1911 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

Under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

[Lauren1911]

Thanks for your response!

I've looked everywhere for a contact number. I don't already have a contract or a sim with sky so I can't just dial a few digits and be connected. I can't find how to contact customer services about it. 
Do you know anything about a number for them?
I've tried the chat robot but it doesn't quite understand my query.