New iphone 15 plus wont charge

[Harlielacey]

I got brand iphone 15 plus on friday and it will not charge i have changed the wire and differny plugs and outletsany help?

[caesarome]

The next thing to do is to talk to either Sky or Apple about this.

[twilight+princess]

https://support.apple.com/en-us/HT201569

Are you using the cable which came with the phone?
Are you using a genuine Apple power brick?
What exactly is happening when you place the phone on charge - does the charging symbol appear? How long have you left it on charge?

[Harlielacey]

Yes I've tried that charger and others I've brought none work and it came charged but I haven't got much left now doesn't even have the charger symbol come up doesn't come up or acknowledge the fact it is plugged in. Is there a sky number I could call please ?

[MarkGoldsmith]

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@Harlielacey wrote:

Yes I've tried that charger and others I've brought none work and it came charged but I haven't got much left now doesn't even have the charger symbol come up doesn't come up or acknowledge the fact it is plugged in. Is there a sky number I could call please ?

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@Harlielacey You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[rikkimouse]

I have the iPhone 15 pro max and after only 2 weeks of using it it's stopped charging I can only slowly charge it on a device that doesn't plug in that u just rest ur phone on but it's not fully charging even with that. @Sky.Sky 

[caesarome]

@rikkimouse 

You have tagged in some random person who picked Sky as their username so it isn't Sky.

You need to follow the advice given and speak to Sky or Apple about this.