New iPhone 15 eSim unable to be activated

[Ads76]

I have ordered a new iphone 15 for my daughter. Her previous phone was an iphone 11 (also with Sky). I recieved an email from sky informing me that the new phone would use an eSim. However, when trying to activate the eSim I'm unable to activate it and see the mesage 'if you've ordered an eSim it's not quite ready. Please try again later. This has been the case for hours. Any help would be much appreciated as Skys' automated help isn't exactly helpful. Its looking like I will have to return the phone and cancel the contract at this rate. 

[caesarome]

The email you are receiving is a little bit misleading as the UK version of the iphone 15 also takes a physical sim so you do not have to use an esim if you don't want to but personally I would leave this until tomorrow and if you are still seeing the same message then you will need to call Sky and battle to get past the bot to speak to someone.

[Ads76]

Thanks for your reply. We also received a physical Sim. However, we can't activate it as there is an option to put in the activation number, however Sky also want a Pac number. We don't have that as we aren't coming from a diffferent network provider because the previous phone and contract was with Sky too. I will try calling them tomorrow as. you suggested, based on the customer service so far, I'm not optimistic.

[63johnw]

Hi @Ads76  can you not just put the sim from her old phone in the new one ? 

[Ads76]

Thanks for the reply. We got her a new contract with more data with her new phone. Her old phone is of currently out of data. I'm assuming putting her old sim in her new phone wouldn't change anything and she'd still be out data. I need to activate the new sim with the new data plan, frustrating. 

[Martin6948]

I'm in exactly the same boat with my new iPhone 15.

i cannot activate the eSIM and am going round in circles , finding SKY's instructions rather muddy.

i am presuming I cannot put the physical SIM from my old phone into the new phone and I'm getting the same message from SKY saying eSIM not ready. 
It's now after midnight and I'm giving up for the night.

[Martin6948]

" 'if you've ordered an eSim it's not quite ready. Please try again later"

that's the message i've had for 6 hours now.

[Ads76]

Hi @Martin6948 I got it sorted yesterday. Here's a rundown of what happened and how it was resolved as it wasn't straight forward:

My daughters previous phone was an iphone 15 with 3 gig of data

She liked her phone but we needed more data so I upgraded her data plan to 14 gig. Sky sent me a sim, which was a surpise as I thought she would keep her original sim and SKy would just increase the data. As Sky sent the new sim I tried to activate it. I had that issue where Sky give you an activation code but they also require a pac code. As we weren't changing from a different provider and were already with Sky we didn't have a pac code. 

I realised that we wouldn't get charged for the sim if we couldn't activate it do we ordered her a new phone (as her previous one was getting old anyway) and went with 15 gig. Sky sent another sim along with the phone but also sent an email saying the new phone would use an eSim, wich was confusing. I had the same issue as you where you can't activate it. 

At this point I realised the only way to sort this was to call  Sky and called

(removed)

. The guy I spoke to was great and the solution was unexected but it did the trick. He ended up activating the replacment sim I ordered with a 14 gig data plan  (before I ordered the new phone with 15 gig data plan) and cancelled the sim that came with the phone and my daughters original Sim.

Her phone is thankfully now working and the guy on the phone resolved it in 5 minutes. Apologies for the long explanation as I realise this probably isn't exactly what happened to you, hope it helps though and I'm sure Sky will sort your issue out quickly if you give them a call.

Moderator note: Removed phone number.