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Discussion topic: New eSIM not compatible with Google Pixel?!

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This message was authored by Why+my+DOB This message was authored by: Why+my+DOB

New eSIM not compatible with Google Pixel?!

I have just received my new Google Pixel 8 Pro today and excitedly tried to activate the eSIM. I was delighted with how easy Sky Mobile's website was for converting to an eSIM only to find out that it's not compatible with the Google Pixel?!

 

Seriously?! How can an eSIM not be compatible with all phones that support them? Customer Support tell me that it might come later, but surely it's something that needs to be addressed immediately...

 

I realise I can use a physical SIM, but I need that for my work phone.

 

WARNING: if you convert to an eSIM and try to install it on a non-compatible phone, your physical SIM will already have been deactivated and Sky will try and send you a new one. In my case, I just want the PAC code to get the hell out...but you still need to wait for a replacement physical SIM to get the PAC code.

 

Anyone have any insight?

 

Cheers!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: New eSIM not compatible with Google Pixel?!

Posted by a Superuser, not a Sky employee. Find out more

For anyone else thinking of swapping, this is the information link provided by Sky as to what devices are and aren't compatible 

https://www.sky.com/help/articles/esim-sky-mobile-compatible-devices

Google Pixel devices are clearly shown as not. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by 63johnw This message was authored by: 63johnw

Re: New eSIM not compatible with Google Pixel?!

Posted by a Superuser, not a Sky employee. Find out more

Sorry @Why+my+DOB  but surely with something like this you check compatibility on the network website before trying ? 🤷‍♂️

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I AM NOT A SKY EMPLOYEE

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