Discussion topic: New discount not applied to mobile account
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Message posted on 07 Apr 2025 01:10 PM
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New discount not applied to mobile account
After call made on Thursday 03.04, I was told I would be getting my 2 sims for £6 a month but they are showing as £10 which is more than I was paying previously.
it looks like I haven't been give what I was told in the call.
I have email proof that I would be getting the sims for £6 a month each so a total of £12 a month.
can this be fixed please
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Message posted on 07 Apr 2025 01:16 PM
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Re: New discount not applied to mobile account
As we are customers here who help each other it can't be corrected due to you posting on here so your options are to either call them again or register a complaint:
https://www.sky.com/help/complaints
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 07 Apr 2025 01:33 PM
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Re: New discount not applied to mobile account
What are future bills showing?
As an aside, this was definitely to be applied to your existing SIMs as opposed to ordering additional?
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