New data plan unused data not being saved in my piggybank

[Loobyloo71]

I recently purchased a new Sim card with the telephone number by mistake when I was trying to make the most of the triple data plan offer that was sent to me. I spoke to Sky on the telephone and they quickly and helpfully resolved my problem. The lady I spoke to said not to activate the Sim card when it comes and she was able to find a Sim deal for me on my existing Sim and telephone number However as the data has refreshed not only have I not got the data that was promised the unused dated that I did not use has not been saved in my piggybank so I'm now paying £10 more a month for a promised 50 GB at £18 because it was a double data 12 months contract deal.  The whole point of me changing my data plan was so that I could get more data and save data for my two other Sim card users ( daughters) 

i'm on holiday at the moment and I'm frustrated, My piggy bank is dwindling away and I'm paying for more data that can't be saved. 

[PandJ2020]

The best offers are for additional SIMs (with new phone numbers).  Generally, Sky will not apply those offers to existing SIMs.

It sounds like they've switched you to a plan that was available on your existing SIM (which wouldn't be a 'triple data' plan).

Unused monthly data can take a few days to roll into your piggybank.

You'll need to call Sky to discuss/challenge what deal you currently have.

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@Loobyloo71 wrote:

I'm paying for more data that can't be saved. 

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Not sure what you mean by this but all monthly unused data will (eventually) go into your piggybank.

[Loobyloo71]

@PandJ2020  Thank you for your response, You were right, so unused data has now gone into my piggy bank, didn't know there was a delay once data has refreshed.

However the 50GB  for price of 25GB promised on the telephone by sky never materialised. You were right about that too.

Just got the  25GB a month, thought it sounded too good to be true 🤣

Thanks again

[PandJ2020]

Call them on 150 to chase it up.  (But I suspect they've just moved you to an available plan)