New contract with sky mobile bill due today and it's been taken out my bank account twice

[Chloelouise_90]

Taken a new contract out with sky mobile bill due today and it's been taken out my bank account twice how do I go about getting the money back that's now showing in credit on my sky mobile account please? 

[caesarome]

Not that it matters if it is showing as a credit but did you pay it manually as well as Sky taking the payment ?

We can get you some help via here if you want from Sky's messaging team who will contact you via a chat bubble tomorrow, so would you like them alerted about this ?

[Chloelouise_90]

Yes I paid it manually as on my sky mobile account it said it was overdue so I automatically panicked and paid then a couple of hours later sky had taken it from my account with it been a new contract and I didn't set up direct debit I assumed I'd have to pay it manually but obviously now I know that's not the case 🤦‍♀️

[caesarome]

It would have been taken from whatever payment method you provided during the ordering process.

Do you want the credit refunded or do you want to leave it on your account so that it is used against your next bill ?

[Chloelouise_90]

I need it refunding as it has put my bank account into overdrawn as I didn't have the funds in 🤦‍♀️ 

[caesarome]

@Chloelouise_90 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Chloelouise_90.

[Lisa-P1987]

We are still looking to help you @Chloelouise_90 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Chloelouise_90]

I've already spoken to someone on the phone at sky and they have informed me they are processing my refund for me,