New agreement has been cancelled even though I signed the agreement

[Michaelcrisci]

I accepted the agreement and signed it digitally and now I'm told it's been cancelled why 

[63johnw]

Hi @Michaelcrisci  this normally means you have failed Skys second more enhanced credit check but only a call to sky will confirm. No one here can tell you why. 

[Daniel0210]

@Michaelcrisci 
I agree. It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.