This discussion topic has been answered Discussion topic: New SIM yet 0.63GB available instead of 1GB
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Message posted on 20 Sep 2025 12:11 PM
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I have just this second activated my son’s SIM with 1GB data and he’s not used any - his mobile data toggle is switched off - so why is it 0.63GB and not 1GB when I look at the SIM on the app immediately after? His number and services haven't even transferred over yet so even if the toggle for mobile data were switched on, he couldn't have used that data.
Thanks
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Message posted on 20 Sep 2025 12:18 PM
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When activating a SIM you get a pro-rata amount of data until next billing period. At that refresh it will be 1GB.
(You are charged pro-rata too)
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Message posted on 20 Sep 2025 12:18 PM
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When activating a SIM you get a pro-rata amount of data until next billing period. At that refresh it will be 1GB.
(You are charged pro-rata too)
Message posted on 20 Sep 2025 12:19 PM
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Re: New SIM yet 0.63GB available instead of 1GB
@Petalpower The data you see will be pro rata based on the billing date. So if you're part way through the month you'll only get the remaining data for that month.
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