2

This discussion topic has been answered Discussion topic: New SIM yet 0.63GB available instead of 1GB

Reply
Answered - Go to Answer
Avatar for Petalpower
Level 1 icon
What's this?
This message was authored by: Petalpower

Message posted on ‎20 Sep 2025 12:11 PM

New SIM yet 0.63GB available instead of 1GB

I have just this second activated my son’s SIM with 1GB data and he’s not used any - his mobile data toggle is switched off - so why is it 0.63GB and not 1GB when I look at the SIM on the app immediately after? His number and services haven't even transferred over yet so even if the toggle for mobile data were switched on, he couldn't have used that data. 

Thanks

Report post
Post 1 of 3
62 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎20 Sep 2025 12:18 PM

Re: New SIM yet 0.63GB available instead of 1GB

Posted by a Superuser, not a Sky employee. Find out more

When activating a SIM you get a pro-rata amount of data until next billing period.  At that refresh it will be 1GB.

 

(You are charged pro-rata too)

I am just another Sky customer and my views are my own even if you don't like the answers

View this Answer within the discussion

Report post
Post 2 of 3
58 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎20 Sep 2025 12:18 PM

Re: New SIM yet 0.63GB available instead of 1GB

Posted by a Superuser, not a Sky employee. Find out more

When activating a SIM you get a pro-rata amount of data until next billing period.  At that refresh it will be 1GB.

 

(You are charged pro-rata too)

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 3
59 Views
Reply

Did this answer not help you?
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎20 Sep 2025 12:19 PM

Re: New SIM yet 0.63GB available instead of 1GB

Posted by a Superuser, not a Sky employee. Find out more

@Petalpower  The data you see will be pro rata based on the billing date.  So if you're part way through the month you'll only get the remaining data for that month.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 3
56 Views
Reply
Reply
Answered - Go to Answer