New Phone Not Received

[Gerry+Crow]

Hi there,

I have just upgraded my mobile phone and everything online is indicating it should have been delivered on Saturday 16th July (it has yet to arrive).  I have checked with the courier company DPD who state "We've received your order details, but have not yet received your parcel."

Can this please be escalated or can someone tell me if there is any reason for this delay?

Many thanks,

Gerry Crow

[Daniel0210 · Accepted solution]

@Gerry+Crow 
We have no insider knowledge of current stock levels or delivery times so you’ll need to keep checking the order for your device which is the most up to date information available at
https://www.sky.com/help/articles/track-sky-order
Judging by other posts you shouldn’t be relying too much on any delivery times mentioned on the website as they may not be that accurate.

[63johnw]

Hi @Gerry+Crow  whenever I have seen that message with DPD the phone normally arrives the next day (the day after at the latest) keep checking as it may update tonight.