New Mobile not added to my existing account

[dbdc]

Ordered & received new mobile device, but it is not showing in my Account Info, under Devices. It is also coming out of my bank seperately from my other DD?

[63johnw]

Hi @dbdc  this normally happens if (for whatever reason) the new device has been ordered on a different account. If you call sky on 150 they will investigate for you. 

[dbdc]

I only have one account though ... with 3 other devices all ordered the same way & shoing together?!?

[CapnJoe]

Happened to me due to making a guest account somehow when signing in to order. Guest account using the same email ??

[63johnw]

As mentioned @dbdc for some unknown reason this does happen so you will need to call sky for help.