Need to change payment method, but not showing on MySky App

[Ccookie1980]

I am trying to change my payment method but I cannot find the Sky Mobile account on the app. Please help! 

[63johnw]

Hi @Ccookie1980  if the account isn't showing for you the that normally means it's (for whatever reason) been allocated to a different account. Call sky on 150 so they can locate it and give you your options. 

I am assuming you have linked your sky ID/account. 

https://www.sky.com/help/articles/sky-id-start-new-t1

[caesarome]

@Ccookie1980 

See if you can change it here:

https://www.sky.com/mobile-bill

[Ccookie1980]

Thank you. My SkyID is linked and when I click that link it takes me to the account payment for my tv, broadband etc.