30 Sep 2024 04:49 PM
MySky account doesn't recognise my account and mobile number so I cant link my account
30 Sep 2024 04:55 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
30 Sep 2024 05:06 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @FN1 to chat.
02 Oct 2024 05:05 PM
Posted by a Sky employeeWe are still looking to help you @FN1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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