My sky mobile will not link to account.

[Nw1980]

I am trying to link my Sky mobile account with my My Sky account. Everytime I put in my details I get an error page.

"Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later." I was linked previously but since having a new phone there has been a problem.

[caesarome]

@Nw1980 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Nw1980.

[Addie15]

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Nw1980]

Can it still be escalated, I thought I had done the last reply, but didn't hear anything.

[63johnw]

Escalated again @Nw1980 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Nw1980 another invite to chat.

[AntV]

I have the same problem so help would be appreciated

[caesarome]

@AntV 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[AntV]

HI, thanks for esculating this, however now six days on and i've not had any contact from sky? 

Is there a contact number I can try?

Thanks in advance

[caesarome]

@AntV 

I have alerted Sky again for you so if they don't send you the chat invite you will have to contact them yourself.

[Addie15]

Hi there! Thanks for escalating this. We have sent an invite to AntV.

[AntV]

Many thanks for this however I has spoken to sombody at Sky and resolved my issue

[Addie15]

Hi there! We are very happy to hear this has now been resolved. We will close this invite now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.