My sky confirming upgrade but not going through

[Winnyb]

I have tried to upgrade my phone through my sky twice now. Each time i have completed the application, used my spare data for discount and passed the credit check. Both times it has taken me to a confirmation page shown in the picture but that is it. The first time i called sky and they confirmed that it had not worked, refunded my data and told me to try again. I did and the exact same thing has happened. Clearly the my sky app is not working. Has any one else had this issue and managed to actually get a new phone?

[caesarome]

If you are seeing the order complete one then as the message says Sky will be in touch once further checks have been completed which is usually within a few days. 

[Winnyb]

I called sky yesterday and they confirmed the first order hadn't gone through properly. Why would a company not send you an immediate confirmation of your order via email. It's the most ridiculous thing to keep people wondering.