My sky account has restricted access

[Abby1]

Whenever I try to enter the billing decent of my sky mobile account it says I have restricted access, it's the same with the messages it will pop up with restricted access and I need to access the documents for my account.

[caesarome]

@Abby1 

If it is not letting you access your billing then as you logged in with the correct Sky Id so your main one ?

[Abby1]

I am not sure what my sky ID is, I've always had a sky email account and then bought a laptop through sky with a credit agreement

[63johnw]

Hi @Abby1  this explains about your sky ID. 

https://www.sky.com/help/articles/sky-id-start-new-t1

[caesarome]

@Abby1 

Wjen you login to somewhere like here you have to enter two things, a username and your password so are you sure you are using the correct username ?

[Abby1]

I'm logged in correctly but it says my sky mobile account is already linked. It still won't let me access my billing page

[caesarome]

@Abby1 

You will have to contact Sky about this so under “Need more help” should be the number to use:

https://www.sky.com/help

Sky Assistant is also available 24 hours a day on sky.com/help with rapid reponses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.