My phone was returned back to sky

[Teekay2]

Hi what's the next step to take if you ordered a phone and they courier return it back (it's saying I refused it but I wasn't there when they came )

[GD1]

@Teekay2  Have Sky got your address correct?

I would check with them.  You will need to place a new order which means another credit check.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.