@Grace53
See this link about Sky Mobile repairs (if it's a phone issue)
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs
Have you tried a different charger? Is it a genuine charger compatible with the device?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
