0

Discussion topic: My phone doesn’t appear on mysky

Reply
This message was authored by Kashif8 This message was authored by: Kashif8

My phone doesn’t appear on mysky

I have bought a phone 2 years ago it doesn't show on my account it always tells me to sign out 

Reply

All Replies

This message was authored by 63johnw This message was authored by: 63johnw

Re: My phone doesn’t appear on mysky

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kashif8  this usually happens when the device has been added to, for whatever reason, a different account. Call sky on 150 so they can locate it and give you your options. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by caesarome This message was authored by: caesarome

Re: My phone doesn’t appear on mysky

Posted by a Superuser, not a Sky employee. Find out more

@Kashif8 wrote:

it always tells me to sign out 


Are you saying the app says you must sign out ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Kashif8
Topic Author
This message was authored by Kashif8 This message was authored by: Kashif8

Re: My phone doesn’t appear on mysky

Yes it's tells me to sign out

This message was authored by caesarome This message was authored by: caesarome

Re: My phone doesn’t appear on mysky

Posted by a Superuser, not a Sky employee. Find out more

Are you logged into the app with the correct details ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion